Last updated: May 7, 2026
By accessing or using CARTIE AI's services ("Services"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you don't agree, please don't use our Services. These Terms cover three things: (a) the authenticated CARTIE AI application, (b) our public marketing site, and (c) free public tools we publish (see Section 6).
CARTIE AI is a cloud financial intelligence platform that helps engineering and finance teams understand and reduce cloud spending. We integrate with major cloud and SaaS providers — currently AWS, Azure, Google Cloud, Snowflake, Databricks, DigitalOcean and MongoDB Atlas — and read your billing data through read-only APIs.
Core capabilities include:
To use the authenticated Services you must:
You agree not to:
All cloud and SaaS integrations are read-only by design. By connecting an account you confirm that you have authority to grant access and that the credentials you provide use the minimum required permissions. You can revoke access at any time from your provider's console.
Cloud-provider keys you paste into a one-shot audit tool are held in memory only and discarded immediately after the scan. We never write them to our database, disk or logs.
Our Customer P&L feature requires a Stripe restricted key with read-only scopes (customer:read, subscription:read, invoice:read). The key is stored encrypted at rest with strict tenant isolation. We will never request write permissions or attempt actions outside the documented read scopes. You can revoke the key from your Stripe dashboard at any time.
Recommendations, anomaly alerts and what-if scenarios are advisory only. We do not modify your cloud resources unless you explicitly enable an opt-in automation (e.g. the Resource Scheduler), in which case the actions performed are clearly described before activation.
We publish a small set of free, no-signup tools as part of our marketing — including the PR-Time Cost Predictor and the Trust page live security checks. Use of these tools is governed by these Terms with the following clarifications:
We offer a generous free tier suitable for individual engineers and small teams. Limits are published on our Pricing page and may be adjusted with reasonable notice.
Our 14-day full-refund window and cancellation rules are described in our Refund Policy, which forms part of these Terms.
We aim for high availability and publish live status at cartieai.com/status. The Services are currently provided on a best-effort basis — we do not commit to a contractual SLA on Free or Starter plans. Customers on annual Pro or Enterprise contracts may negotiate a written SLA with credits.
Support is offered via email at hello@cartieai.com; our founder reads every message and replies within one business day for paid customers.
Many CARTIE AI features (Cost Bot, Invoice Autopsy, Board Deck, Customer P&L recommendations, the PR-Time Cost Predictor, etc.) use AI models to generate suggestions, summaries and forecasts. AI output is informational only — it is not financial, legal, tax or investment advice, and it can occasionally be incorrect or incomplete.
You are responsible for reviewing AI suggestions before acting on them, particularly for actions with a financial or operational impact (e.g. resizing instances, terminating workloads, signing vendor contracts). We strongly recommend a human reviewer in your normal change-management process before applying any AI recommendation.
All content, features and functionality of our Services — excluding your data — are owned by CARTIE AI and protected by copyright, trademark and other intellectual-property laws.
You retain ownership of your data. You grant us a non-exclusive, worldwide licence to host, process and display your data solely for the purpose of operating the Services on your behalf. We will not use your raw data to train AI models for the benefit of other customers.
10.1 Trademarks & patents — what we actually claim
We believe in being honest about what is genuinely ours. The ™ symbol on this site appears only on (a) the brand name CARTIEAI, and (b) feature names that map to inventions we have an active patent application on. As of February 2026, our active patent application covers:
Our other named features (CARTIE Lens, Cost-Bisect, Cost Causality, Causal FinOps Bot, Decision Simulator, K8s Shapley Attribution, Shared Resource Allocator, Reverse-Tag Inferencer, Tag Canonicaliser, Batch Router, QA Failover, Forward Cost Predictor, Real-Time Unit Economics, Multi-Currency P&L, Carbon-Cost Joint Optimizer, Scope-3 Carbon, GPU Spot-Bidding, Safe Autonomy, FinOps Copilot) are proprietary engines we built internally. They contain trade-secret implementations differentiated by our specific algorithms, data pipelines, and integration architecture. We do not claim broad patents on industry-standard FinOps practice — instead we compete on execution velocity, AI-native focus, and the depth of our specific implementations.
Everything else on the platform — anomaly detection, RI/SP optimization, budget alerts, rightsizing, peer benchmarks, autonomous remediation, AI-generated reports, token leak detection, retry-cost audits, drift alerts, prompt-cost calculators, fine-tuning ROI math, per-customer usage heatmaps, streaming-vs-batch diffs, etc. — is well-known FinOps and LLMOps practice that the industry has converged on. We deliberately do not mark those features with ™. If you see ™ on the site, it means we have an active patent application on that specific method. If you don't, it means we're building on standard industry practice and we're not pretending otherwise.
You can export your account data in CSV, JSON or FOCUS-aligned formats from your account settings at any time. On cancellation we delete your data within 30 days, except for records we are legally required to retain (e.g. financial records).
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARTIE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM (OR USD $100 IF YOU ARE ON THE FREE TIER OR USING ONLY FREE PUBLIC TOOLS).
You agree to indemnify and hold CARTIE AI, its officers, employees and contractors harmless from any third-party claims, damages or expenses arising from (a) your use of the Services, (b) data you submit, or (c) your violation of these Terms.
We may suspend or terminate your access to the Services for material violations of these Terms, after written notice and a reasonable cure period where practical. You may cancel your account at any time through account settings or by emailing us. On termination, Sections 10–14 and 16–18 survive.
We may update these Terms as our business and the regulatory landscape evolve. For material changes we will notify account holders via email at least 14 days before the new version takes effect. The "Last updated" date at the top reflects the current version. Continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules. The state and federal courts located in Travis County, Texas have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction. We will always try to resolve concerns informally first — please email us before initiating any formal action.
For any question about these Terms:
Email: hello@cartieai.com
Postal: CARTIE AI · Austin, Texas, United States